Support

Pre-Sales Technical Support
We understand the operational structure of oil refineries and upstream installations and the contribution required from each stakeholder in the decision to deploy permanent monitoring systems. We are experienced in working closely with each of these stakeholders to facilitate smooth and successful process of adoption, including:

satisfaction of requirements of end users and technical authorities
system specification – e.g. gateway (Permasense^® wireless access point) location options and compliance with hazardous area requirements

Deployment Support
We work closely with you throughout the deployment process.

Deployment Planning
We help you prepare and plan for installation of your system, sharing our extensive knowledge and experience, through discussions with stakeholders and user-friendly documentation.

Installation of System
We provide guidance throughout system installation, including in particular:

training of customer/contractor staff in installing hardware
verification of system operation

User Training
Our data visualisation software is intuitive to use - we ensure that users are comfortable using all of its features.

Ongoing Operational Support
We know that customers need our systems as a means to gather high quality data. Our systems are designed and manufactured for robustness and reliability in demanding environments. Should any system operating issues arise, we are available to help diagnose and resolve them quickly. We can offer remote diagnostics when customer provision for this is made.

We are committed to the continued support of our customers following installation, providing you with the confidence to focus upon the use of that data to make better informed decisions.

News

4th April

More value, less time

Building on the proven measurement visualisation of the Data Manager software, Permasense has now released its updated Data Manager 4.4 which includes new features as recommended by the Permasense user community. This latest version of the software, which is available as a free upgrade for existing customers, offers more analysis features including: rates over various periods of time, remaining wall thickness to retirement and seven day average measurement.

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4th April

Permasense Limited exhibiting at OTC 2013 showcasing its continuous corrosion monitoring system

Permasense Limited is exhibiting at the world’s foremost event for the development of offshore resources in the fields of drilling, exploration, production and environmental protection - the Offshore Technology Conference (OTC) in Houston, Texas, Booth 9356.
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25th March

Permasense featured in Hydrocarbon Engineering magazine’s article on safety and security

In the March issue of Hydrocarbon Engineering the safety and security issues currently affecting the modern oil and gas industry are examined. The article reports on how ensuring the safety of all refinery and petrochemical facilities is a high priority. As the industry constantly looks for ways to improve safety, the article highlights how monitoring of critical equipment has also been implemented featuring a case study of BP’s Cherry Point refinery where Permasense’s wireless continuous corrosion monitoring sensors were installed in 2008.

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15th March

Permasense speaking at the Annual 4th FPSO Summit, Singapore

Tom Fuggle, Business Development Director, will be speaking at The 4th Annual FPSO Summit, Singapore on the theme of continuous corrosion monitoring in FPSO applications.
The 4th Annual FPSO Summit (8 – 11 April) is Asia’s leading offshore conference covering the latest FPSO market updates, the newest technology, design and safety innovations as well as fundamental operational and asset integrity maintenance strategies.

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11th December

Continuous corrosion monitoring solution developed for thick-walled vessels - New product development from Permasense

Using proven ultrasonic principles but with further development in transducer technology, Permasense Limited has introduced an innovative solution to monitor the corrosion in condensing and other thick-walled vessels, with a wall thickness of up to 150mm (6”).
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